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Certificate III in individual Support

Course ID
Certificate III
41 Weeks

The aim of this course is to develop the knowledge and skills required by workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to a variety of reasons.

Course Delivery

A blended delivery mode is employed including workplace delivery and face to face training that takes place in the Thinkpoint training facility. Clients also undertake independent study during the course. Some units of competency have common content so we therefore adopt a ‘clustered’ approach to delivery where units are delivered in conjunction with others.

Workplace delivery is a methodology used to develop students’ knowledge and skills. i.e. students learn on the job and practice applying knowledge and skills when completing workplace tasks.

The following techniques are employed during face to face delivery depending on the subject matter:  power point presentations, individual tasks, case studies, research, role plays, practical demonstrations and group work.

During non-contact time clients will be provided with text books to develop knowledge and understanding. This includes a mixture of theoretical information and tasks. Learning resources include sufficient information for the clients to learn the topic, undertake practice activities and complete tasks. Clients will be supported by their trainers outside of class contact time.

Clients will be provided opportunities for formative assessment during delivery. Trainers provide feedback to clients on areas for improvements to facilitate the development of appropriate knowledge and skills and prepare them for summative assessment.

Students who successfully complete this course may progress onto CHC43015 Certificate IV in Ageing Support or other relevant support courses.


Clients will undertake assessment at Thinkpoint’s facility, at their workplace and in their own time. ThinkPoint’s Assessors will conduct all assessment activities. Assessment methods include a combination of written tests, projects, reports, portfolios and practical demonstration of skills.

Some units of competency have common content so we therefore adopt a ‘clustered’ approach to assessment where units are assessed in conjunction with others.

Each unit of competency assessment includes assessment methods in accordance with unit of competency guidelines. Clients will undertake assessments to demonstrate competence against the assessment criteria in each unit.  Clients will attempt each assessment in turn until competency is demonstrated against all unit requirements.

Entry requirements

Client’s Language, Literacy ability is assessed in conjunction with their knowledge, skills, experience and qualifications in accordance with learning assessment strategy. On completion of the assessment ThinkPoint determines if the course is suitable for the client and addresses their learning needs. The Pre-Training Review form (incorporating LLN assessment) is employed for this purpose.

Clients must have access to a workplace with all the required elements for the duration of the course to facilitate learning and assessment activities. Thinkpoint can arrange access to individual support workplaces for clients who cannot arrange access themselves.

Workplace requirements will be discussed with all clients’ pre enrolment. During the application process Thinkpoint will provide each client information on the facilities, equipment, resources, operational contexts and clientele that each workplace must provide.

Course structure and modules

In order to achieve the CHC33015 Certificate III in Individual Support (Ageing, Home and Community) clients must satisfactorily complete the following units of competency:

CHCCCS015 Provide individual support
HLTAAP001 Recognise health body systems
CHCCCS023 Support independence and well being
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTWHS002 Follow safe work practices for direct client care
CHCCCS011 Meet personal support needs
CHCDIS007 Facilitate the empowerment of people with disability
CHCAGE001 Facilitate the empowerment of older people
CHCAGE005 Provide support to people living with dementia
CHCHCS001 Provide home and community support services
CHCDIS001 Contribute to ongoing skills development using a strengths-based approach

Training Pathway

Clients who successfully complete this course may progress onto CHC43015 Certificate IV in Ageing Support or other relevant support courses.

Employment Pathway

This qualification may provide entry into employment in the following or related roles:

Accommodation Worker
Care Assistant
Care Worker
Community House Worker
Disability Service Officer
Home Care Assistant
Nursing Assistant
Personal Care Giver
Residential Care Worker
Assisstat Nurse
Care Service employees
Community Care Worker
Community Support Worker
In-home Respite Worker
Personal Care Assisstant
Personal Care Worker
Personal Care Worker
Support Worker


On successful completion of this course, clients will receive a CHC33015 Certificate III in Individual Support (Ageing, Home and Community). A Statement of attainment will be provided to clients to indicate the units they have successfully completed if they do not successfully complete all units in the course.

Fee Information

The total fee charged for this course is $1,800.00 (includes learning resources). This can be paid in instalments over the duration of the course.

Recognition of prior learning fee $100 per unit.

Recognition of Prior Learning (RPL) and Credit Transfer (CT)

All clients are provided with the opportunity to have their prior learning and experience assessed and gain recognition for this. Clients who have successfully completed whole units of competency with a Australian registered Training Organisation that are identical to any of those contained within this course can apply for Credit Transfer.

Further Information

Contact the Training Manager at or refer to the following website for further information: